Got Questions?
Frequently Asked Questions
1. Ordering & Customization
What is your Minimum Order Quantity (MOQ)?
To ensure cost-effectiveness in international shipping, our standard MOQ is typically one 20ft container. However, for specialized or premium veneers, we may offer flexible trial quantities. Please contact our sales team for specific project needs.
Do you offer custom sizes and thicknesses?
Yes. As a “Partner in Growth,” we specialize in precision-cutting panels to your exact production specifications to help you minimize waste. We can adjust thickness, density, and dimensions based on your technical drawings.
Can I request samples before placing a bulk order?
Absolutely. we provide physical samples so you can verify the grain, texture, and structural integrity of our boards. Shipping costs for samples are usually covered by the requester and deducted from the first bulk order.
2. Quality & Sustainability ation
What environmental standards do your panels meet?
We are committed to the highest health standards. Most of our products are available in E0 or Super E0 formaldehyde emission levels, meeting strict European and North American indoor air quality regulations.
How do you ensure consistent quality across large shipments?
We implement a multi-stage quality control process, from raw material inspection to final stress testing of the finished boards. Every batch comes with a certification of compliance.
3. Logistics & Payment
What are your standard payment terms?
Our standard terms are T/T (Telegraphic Transfer) or L/C (Letter of Credit) at sight. For long-term strategic partners, we can discuss credit-based terms following a successful cooperation history.
Which Incoterms do you support?
We primarily operate on FOB, CIF, and CFR terms. We work with leading global freight forwarders to ensure your cargo is handled professionally from our warehouse to your port.
What is the typical lead time for an export order?
For standard stock items, we can ship within 7–14 days. For custom-manufactured panels, lead time generally ranges from 21 to 30 days depending on the volume and complexity.
4.Product Portfolio & “Star” Products
What specific types of wood panels do you provide?
Our core catalog includes high-quality Plywood (Marine, Film-faced, and Fancy), MDF (Medium Density Fiberboard), Particle Board, and Decorative Veneers. We cater to structural construction, interior fit-outs, and high-end furniture manufacturing.
Which product is your “Star Favorite” for international markets?
Our Eco-Friendly Marine Plywood and E0-Grade Particle Board are our top-performing exports. They are favored by global furniture brands for their exceptional moisture resistance, structural stability, and superior indoor air quality compliance.
Do you offer a digital product category or catalog?
Yes. You can browse our structured product categories directly on our website, featuring detailed technical parameters, texture close-ups, and application galleries. You can also download our full 2026 digital catalog from the “Resources” section.
5. Technical & Industry Standards
Can your boards be used for underfloor heating (Ondol) systems?
Specifically for our flooring-grade plywood, we utilize advanced bonding technology that prevents warping and cracking under thermal stress, making them ideal for modern floor heating installations.
Do you provide Fire-Retardant or Waterproof treated boards?
Yes. We offer specialized treated panels (FR-rated and MR-moisture resistant) that meet international safety codes for commercial buildings, hotels, and marine environments.
What is the “Ours vs. Theirs” difference in your manufacturing?
Unlike generic suppliers, we use a multi-layer precision pressing process and high-grade resins that ensure zero delamination and a much smoother surface finish, which reduces the amount of paint or glue our clients need to use.
6. Partnership & Support
Do you support OEM/Private Label branding for wholesalers?
Yes. We provide OEM services for large-scale wholesalers, including custom branding on the panel edges or protective packaging, helping you build your own brand equity in your local market.
What kind of after-sales technical support do you offer?
We provide detailed processing guides, including “How to Choose the Right Plywood” and installation tutorials. If a technical issue arises during production, our engineers provide remote consultations to optimize your material usage.
Can we visit your factory or production lines?
We welcome professional visits. You can also view our high-definition “Factory Tour” videos and production line documentaries on our YouTube channel or the “About Us” page.
Do you participate in international trade fairs?
Yes, we regularly attend major global timber and furniture exhibitions. Please check our “News” section or follow us on LinkedIn for our 2026 exhibition schedule.